CUSTOMER PROTECTION
Refund & Return Policy
Thank you for shopping with Sketchlook. We want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please follow the guidelines below to request a return, replacement, or refund.
1
Refunds
- We offer refunds for products that are damaged, defective, or incorrectly delivered, subject to verification and the applicable return conditions. Please contact us within 7 days of receiving the product to request a refund.
- If you wish to request a refund for an eligible product, the product must be unused and returned in its original condition, along with its original packaging, tags, accessories, and other items supplied with the order.
- Once the returned product is received and verified, the approved refund will be processed to the original payment method, subject to the applicable payment provider's processing time.
- Refund eligibility may vary depending on the product category and the specific return conditions mentioned on the product page.
2
Returns
- If you would like to return an eligible product, please contact us within 7 days of receiving the product to initiate a return request.
- The product should be unused, undamaged, and in its original condition and packaging, with all applicable tags, accessories, and included items intact.
- We strongly recommend that you record a clear video while opening your package. If the product is damaged, defective, missing, or incorrect, the unboxing video can help us verify the issue and process your return request more easily.
- Please keep the original packaging and product safely until your return or refund request has been resolved.
- Once we receive the returned product and verify that it meets the applicable return conditions, we will process the approved return, replacement, or refund as applicable.
3
Damaged, Defective or Incorrect Products
- If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order details and clear photographs or videos showing the issue.
- Our team may review the submitted information before approving a return, replacement, or refund.
- An unboxing video is strongly recommended because it can help establish the condition of the product at the time of opening.
4
Exceptions
- Certain products may not be eligible for return or refund due to their nature, hygiene requirements, customization, or other applicable conditions.
- Products marked as non-returnable or subject to special return conditions on the product page will be governed by those specific conditions.
- Used, altered, damaged after delivery, or incomplete products may not be eligible for return or refund.
Need Assistance with a Return?
If you have any questions or concerns about our Refund and Return Policy, or if you need to request a return or refund, please contact our customer support team at support@sketchlook.com. Please include your order number and relevant photographs or videos to help us assist you quickly.